FAQ

We specialize in high-quality spinning equipment including castle spinning wheels, electric spinning wheels, and traditional charkha spinning wheels. Each is carefully selected for performance and craftsmanship.

Absolutely! Our selection includes blending boards, combs & hackles, and complete fiber preparation toolkits suitable for all skill levels. Many customers combine these with our bulk fibers for a complete starter set.

We offer premium bast fibers, cellulose fibers, and protein fibers. Our fibers are ethically sourced and ideal for dyeing, spinning, or felting projects.

We offer two convenient services:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with full tracking
– Free Shipping (orders over $50 via EMS): 15-25 business days with basic tracking

We take 1-2 business days to carefully inspect and pack your order. Every spinning wheel is tested and each end feed shuttle is examined before shipping to ensure quality.

We ship globally except to some remote regions in Asia. Our climate-conscious packaging ensures your protein fibers and delicate tools arrive in perfect condition worldwide.

We offer a 15-day return window from delivery date. Original packaging is required for spinning wheels and delicate tools. Contact our returns team at [email protected] to initiate the process.

Large items may require special shipping arrangements. Please contact us before ordering if you anticipate needing to return a floor loom or other oversized equipment.

We accept: Visa, MasterCard, JCB, and PayPal to serve our global community of fiber artists.

Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our systems.

Yes! Many customers pair combs & hackles with fiber preparation tools to reach the $50 free shipping threshold while building their perfect toolkit. Our team can suggest ideal combinations for your craft.

Browse our selection of books and magazines or combine our crochet kits with bulk yarn for dyeing to create unique projects. Our support team can suggest resources for your specific interests.