At BEKA Sales Store, we take pride in providing premium spinning wheels, weaving tools, and textile supplies to our global community of fiber artists. We want you to be completely satisfied with your creative tools. If for any reason you’re not, here’s our straightforward returns policy.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in its original packaging
  • All original tags and accessories must be included
  • Proof of purchase is required

Non-Returnable Items

To protect our community of fiber artists, certain specialty items cannot be returned:

  • Books and Magazines (due to copyright protection)
  • Bulk Yarn for Dyeing (customizable nature of product)
  • Fiber Preparation Tools (hygiene reasons)
  • Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to process your return:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Provide details using our return request template below
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship your return to our San Jose facility (you’re responsible for return shipping)
  5. Receive confirmation – we’ll notify you when we process your return

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear BEKA Sales Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s)] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specific product)]

I confirm the item(s) are unused and in original packaging with all accessories included.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • Exchange items will be shipped once we receive your return

Return Shipping Information

For your protection, we recommend:

  • Using a trackable shipping service
  • Insuring your return package (especially for valuable items like spinning wheels)
  • Shipping to: BEKA Sales Store Returns, 333 Oak Way, SAN JOSE, US 95101

Damaged or Defective Items

If your fiber art tools arrive damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a replacement or refund and cover return shipping

Questions?

Our fiber-loving customer service team is happy to help with any return questions. Contact us at [email protected] – we typically respond within 1 business day.

Thank you for being part of our creative textile community. We’re committed to ensuring your satisfaction with every spinning wheel, loom part, and fiber tool from our store to your studio.

The BEKA Sales Store Team