At BEKA Sales Store, we’re passionate about supporting fiber artists worldwide with premium spinning wheels, weaving tools, and textile supplies. We want your creative journey to begin smoothly, which is why we’ve created this transparent guide to our shipping and returns processes.
Shipping Information
Order Processing
We carefully prepare each order within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your package ships.
Shipping Options
We offer two reliable shipping methods to serve our global community:
1. Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Recommended for time-sensitive orders
2. Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Economical option for larger orders
Note: We currently cannot ship to certain parts of Asia and remote regions. Please contact us if you’re unsure about delivery to your location.
Returns & Exchanges
We stand behind the quality of our fiber art tools. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.
Return Eligibility
To qualify for a return or exchange:
- Item must be unused and in original packaging
- All original tags and accessories must be included
- Proof of purchase is required
Non-Returnable Items
To protect our community of fiber artists, we cannot accept returns on:
- Books and Magazines (due to copyright protection)
- Bulk Yarn for Dyeing (customizable nature of product)
- Fiber Preparation Tools (for hygiene reasons)
- Any items marked as “Final Sale”
How to Initiate a Return
Follow these simple steps:
- Contact us at [email protected] within 15 days of receiving your order
- Provide details using our return request template below
- Wait for approval – we’ll respond within 2 business days with return instructions
- Ship your return to our San Jose facility (you’re responsible for return shipping)
- Receive confirmation – we’ll notify you when we process your return
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear BEKA Sales Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return: [Product Name(s)] Reason for return: [Please specify] Preferred resolution: [Refund/Exchange for (specific product)]
I confirm the item(s) are unused and in original packaging with all accessories included.
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]
Refund Process
Once we receive and inspect your return:
- Refunds will be processed within 5 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping fees are non-refundable (except for defective items)
- Exchange items will be shipped once we receive your return
Return Shipping Information
For your protection, we recommend:
- Using a trackable shipping service
- Insuring your return package (especially for valuable items like spinning wheels)
Ship to:
BEKA Sales Store Returns
333 Oak Way
SAN JOSE, US 95101
Damaged or Defective Items
If your fiber art tools arrive damaged or defective:
- Contact us immediately at [email protected]
- Include photos of the damage and packaging
- We’ll arrange a replacement or refund and cover return shipping
Need Help?
Our fiber-loving customer service team is happy to assist with any shipping or return questions. Contact us at [email protected] – we typically respond within 1 business day.
Thank you for being part of our creative textile community. We’re committed to ensuring your satisfaction with every spinning wheel, loom part, and fiber tool from our store to your studio.
The BEKA Sales Store Team